Privacy policy

Who we are

Brilliant Biltong is a trading name of Meat @ Jay's Ltd (company no. 12922121). If you have any questions about this policy, email hello@brilliantbiltong.com.

Orders and payments

When you order, we collect your name, email address, delivery address and what you ordered, so we can pack and post your order and email you about it. Payment is taken by Stripe on its own secure checkout page — your card details go to Stripe and are never seen or stored by us. Order emails are sent through an email delivery service, and the site is hosted on Netlify.

Cookies

The site doesn’t have accounts or logins, so there’s no sign-in cookie. Your basket and your cookie choice are kept in your own browser’s storage on your device. We also use Second Shadow, a third-party analytics tool, to understand how the site is used — it sets its own cookie(s) and may track page views, clicks, and interactions with any forms on the site. The first time you visit, a banner lets you Accept or Deny this; tracking runs by default until you choose Deny, and your choice is then remembered in your browser so the banner won’t show again. We don’t use any advertising cookies. Apart from Second Shadow, the only other analytics we use is Cloudflare Web Analytics, which gives us anonymous page-view counts and doesn’t use cookies. Stripe may set its own cookies on its checkout page.

Session recordings and heat maps

If you Accept (or haven’t yet pressed Deny), we record how you use the website — such as where you click, tap, scroll and move your pointer, which pages you visit and how you move between them — so we can build heat maps and replay sessions to see where people get stuck and improve the site. These recordings are made by Second Shadow, the analytics tool described above, and are linked to the random identifier in its cookie, not to your name or email address. They’re kept for 30 days and then permanently deleted. If you press Deny, nothing is recorded, and your choice is remembered in your browser. This applies to the website only; payment details are entered on Stripe’s own checkout page, which is not part of these recordings.

Changing your mind

Your cookie choice is stored in your browser. To change it, clear this site’s data in your browser settings and the banner will appear again on your next visit.